Refund policy

Thank you for choosing to shop with us. We value your satisfaction and have created the following return policy to ensure that you are happy with your purchase:

Returns:
- No refunds will be issued unless the item has undisclosed damage.
- We offer store credit for any item that the customer is not happy with.
- All returns must be made within 30 days of the order date.
- The customer is responsible for shipping the item back at their own expense.

To initiate a return:
- Please contact us at poppintagsyql@gmail.com to request a return and receive further instructions.
- We will provide you with a return shipping address and instructions on how to proceed with the return.
- Once the item is received and inspected, we will issue you store credit for the returned item.


Undisclosed Damage:
- If your item arrives with undisclosed damage, please contact us within 7 days of receiving the item.
- We will request photos of the damage and may request that the item be returned for inspection.
- If the damage is verified, we will issue you a refund or provide store credit, as per your preference.

Please note:
- All returned items must be in their original condition, with tags and packaging intact.
- We reserve the right to refuse any returns that do not meet our criteria.

Thank you for choosing to shop with us. If you have any questions about our return policy, please don't hesitate to contact us at poppintagsyql@gmail.com.